(b) What styles of managing change would you recommend John use to bring about the desired change?
(8 marks)
正确答案：
(b)ChoosingtherightcombinationofstylestomanagethedesiredchangewillbeaninterestingchallengetoJohnastheprincipal
changeagentEducationandcommunicationwillbevitalingettingthepoliceofficerstobuyintotheneedforchangeItis
onlybychangingtheirperceptionofthenatureandsizeofthecitycentreproblemthatanychangeinactivitywillbepossible
Communicationwillalsobeimportanttokeeptheotherstakeholdersinformedandonboard–inthiscasethemayorislikely
tobeakeyplayer
HavingconvincedthepoliceofficersoftheneedforandachievabilityofthechangeJohnhasthentomotivatethemtobecome
involvedThisisachievedthroughcollaborationandparticipationJohnwilldeterminetheextenttowhichofficersortask
groupsareinvolvedinvariouspartsinthechangeprocessHeretheemphasisisongettingasharedownershipoftheproblem
andgettingbettersolutionstopartsoftheproblemAswitheducationandcommunicationthismaybeatime-consuming
process
InterventionbyJohnmaybeneededatvariouspointsinthechangeprocess;hemaydelegatecertainactivitiestoothersbut
retainthecoordinationandcontroloftheprojectOnoccasionsitmaybenecessaryforJohntotakedirectcontroloverthe
processinordertoclarifyandspeed-upthewholeprocessbutsuchdirectionmaycausealackofacceptanceandapoorly
conceivedstrategyFinallyintimesofcrisisresortmayhavetobemadetocoercion\/edictThisislikelytobetheleastsuccessfulmeansofmanagingchangeandshouldonlybeusedwhenexceptionalcircumstancesarepresent
